Back to the changelog
Identity Handoff
Pass your signed-in users' name and email into the chat securely, so your team sees a verified user instead of an anonymous visitor.
Identity Handoff brings your signed-in users into the chat securely, so your team sees who they are instead of an anonymous visitor.
- Each agent gets a secret key, shown by its fingerprint and rotatable at any time.
- Your site signs a short-lived token with the user's name and email, and AssistLoop verifies it.
- Optional mode still allows anonymous chats. Required mode accepts only verified users.
Available on every plan, including Free. Read the setup guide →