AI support built for Healthcare providers
Patients call about the same handful of things: hours, insurance, appointment availability, prep instructions. AssistLoop answers those instantly on your website and always routes clinical questions to your staff, never the AI.
- Answers hours, insurance, and appointment questions
- Never gives medical advice, always escalates clinical questions
- Reduces front-desk call and hold-time volume
- Trained only on the content you approve
Trained on your content
Live in minutes
24/7 coverage
Everything you need for healthcare support
Purpose-built tools designed for how healthcare teams actually support their customers.
Hours & availability
Answers "are you open" and "do you have availability this week" instantly, cutting the calls your front desk handles daily.
Strict escalation for clinical questions
Configured to route any symptom, diagnosis, or treatment question directly to staff, never attempting medical advice itself.
Insurance & billing basics
Answers which insurance plans you accept and general billing policy questions from your approved content.
Appointment booking
Connects to your scheduling system so patients can request or book an available slot directly in the chat.
Prep instructions
Shares pre-visit or pre-procedure instructions you provide, consistently, without staff repeating themselves all day.
Only answers what you approve
Trains exclusively on content you upload, so it never improvises on sensitive topics outside its source material.
Frequently asked questions
Will AssistLoop try to give medical advice?
No. AssistLoop only answers from the content your practice provides, such as hours, insurance, and logistics. You configure it to hand off any clinical or symptom-related question to a staff member.
Can it reduce our front-desk call volume?
Yes. Most front-desk calls are routine, hours, insurance accepted, and appointment availability. Answering those on your website instantly frees staff for calls that need a person.
Can patients book an appointment through the chat?
When connected to your scheduling tool, patients can see availability and request or confirm a slot directly in the conversation, no phone tag required.
Is our practice content kept private?
Yes. The knowledge base you upload is used only to answer questions on your own site and is not shared across other AssistLoop customers.
Ready to support your healthcare customers?
Train an AI support agent on your own content and embed it on your site in minutes.