AI support built for Travel & Hospitality brands
Guests book and ask questions at every hour, from every time zone. AssistLoop trains on your property details, amenities, and policies to answer instantly, and escalates booking changes to your team.
- Answers availability, amenities, and policy questions
- Covers every time zone your guests book from
- Escalates booking changes and cancellations to staff
- Trained on your property, rates, and house rules
Trained on your content
Live in minutes
24/7 coverage
Everything you need for travel & hospitality support
Purpose-built tools designed for how travel & hospitality teams actually support their customers.
Availability & rate questions
Trains on your listings and rate calendar so guests get accurate answers about dates, pricing, and room types.
Amenities & house rules
Answers check-in times, pet policy, parking, and amenities consistently, straight from your property documentation.
Time-zone-proof support
Keeps guests booking from anywhere engaged instantly, instead of losing them to a competitor while your desk is closed.
Escalates changes to staff
Routes cancellations, refunds, and date changes to your reservations team rather than attempting to modify a booking itself.
Pre-arrival information
Proactively shares directions, parking, and check-in instructions so guests arrive prepared without calling ahead.
One widget, every property page
Embed once across your site or booking pages so every property or listing gets the same instant-answer experience.
Frequently asked questions
Can AssistLoop answer questions about specific properties or rooms?
Yes. Train it on your property listings, amenities, and rate information and it answers guest questions accurately for each property you manage.
Can it handle a booking cancellation directly?
AssistLoop is best set up to explain your cancellation policy and then route the actual change to your reservations team, so changes go through your existing booking system correctly.
Does it help with guests in different time zones?
Yes. It answers instantly at any hour, which matters most for hospitality brands where guests book and ask questions well outside standard front-desk hours.
Can it share check-in instructions automatically?
Yes, you can configure it to proactively share directions, parking, and check-in steps so guests arrive with fewer last-minute calls.
Ready to support your travel & hospitality customers?
Train an AI support agent on your own content and embed it on your site in minutes.