AI support built for SaaS companies
Every SaaS team drowns in the same handful of questions: how do I set this up, why isn't this working, how do I cancel. AssistLoop trains on your docs and help center to answer them instantly, and escalates real bugs and billing disputes to your team.
- Trains on your docs, help center, and changelog
- Deflects repetitive setup and how-to tickets
- Escalates bugs and billing disputes to your team
- Embeds in your app or marketing site in minutes
Trained on your content
Live in minutes
24/7 coverage
Everything you need for saas support
Purpose-built tools designed for how saas teams actually support their customers.
Trained on your docs
Ingests your help center, API docs, and changelog, so answers stay accurate as your product ships new features.
Deflects repeat tickets
Handles setup, login, and "how do I" questions automatically, cutting the volume that reaches your support queue.
Escalates real issues
Recognizes bug reports, billing disputes, and churn risk and hands them to a human instead of looping a frustrated user.
Billing & plan questions
Answers pricing tier, upgrade, and invoice questions from your docs, and routes disputes to your billing team.
In-app or on your site
Embed the same trained agent inside your product and on your marketing site so support is consistent everywhere.
24/7 first response
Gives users an accurate answer the moment they ask, in any timezone, without waiting on your support hours.
Frequently asked questions
Can AssistLoop reduce our support ticket volume?
Yes. By training on your docs and help center, AssistLoop resolves the repetitive setup and how-to questions that make up most support volume, so your team sees fewer, higher-value tickets.
Will it make up answers about features that don't exist?
No. AssistLoop only answers from the content it was trained on, so it will not invent features or pricing. You control exactly what it can reference.
Can it tell the difference between a question and a bug report?
Yes. You can configure handoff rules so anything that looks like a bug, outage, or billing dispute routes straight to your support inbox instead of staying with the AI.
Does it work inside our app, not just our marketing site?
Yes. The same embeddable widget can be placed inside your product dashboard or on public pages, using the same trained knowledge base.
Ready to support your saas customers?
Train an AI support agent on your own content and embed it on your site in minutes.