AI support built for E-commerce teams
Shoppers expect an answer in seconds, not a ticket queue. AssistLoop trains on your product catalog, shipping policies, and FAQs so it can handle order status, returns, and sizing questions instantly, and hand off to your team for anything that needs a human.
- Answers order status and shipping questions instantly
- Trained on your product catalog and return policy
- Escalates refund and VIP customer issues to your team
- Embeds on your storefront in minutes, no developer needed
Trained on your content
Live in minutes
24/7 coverage
Everything you need for e-commerce support
Purpose-built tools designed for how e-commerce teams actually support their customers.
Product & catalog Q&A
Trains directly on your product pages, sizing charts, and policies, so it answers "does this come in blue?" as accurately as your team would.
Order status, instantly
Connects to your order data so shoppers get real-time shipping and delivery answers without opening a ticket.
Returns & exchanges
Walks customers through your return window and process automatically, then routes edge cases to a human.
Human handoff for VIPs
Set rules so high-value orders or angry customers get routed straight to your support inbox instead of staying with the bot.
Abandoned cart follow-up
Proactively answers hesitant shoppers questions about shipping cost, fit, or availability before they leave the page.
Promo & discount questions
Keeps answers about active sales, bundles, and discount codes current, pulled straight from your source content.
Frequently asked questions
Can AssistLoop answer questions about my specific products?
Yes. Point AssistLoop at your storefront, product pages, and policy docs and it trains automatically, so answers reflect your actual catalog rather than generic e-commerce advice.
Can it check a real order status?
AssistLoop can be connected to your order and shipment data through its integrations so it answers status questions with live information instead of a canned response.
What happens when a customer wants a refund?
AssistLoop explains your return policy automatically, and you can set a rule so refund requests, complaints, or high-value orders hand off to a human on your team.
Will it slow down my storefront?
The widget is lightweight and loads asynchronously, so it does not block your page from rendering or affect checkout performance.
Ready to support your e-commerce customers?
Train an AI support agent on your own content and embed it on your site in minutes.