Tickets

When a chat needs more than a quick answer, like a refund, a bug or someone on your team, turn it into a ticket so it doesn’t get lost.

• Open a ticket from any conversation. The chat history comes with it.
• Let your agent open one when a customer needs follow-up.
• Assign it, set the priority, leave an internal note and email the customer.
• Get a suggested assignee, status and reply. Keep what you like.

Turn it on for each agent in settings. Available on paid plans. Learn about tickets →