Best Tidio alternative 2026
The Tidio alternative
Looking for a Tidio alternative? AssistLoop is AI-first: the agent trains on your own data and the AI is the core of the plan, not a separate Lyro add-on billed on top. You get generous message credits, the widget, agent actions and branding removal in one flat price, instead of stacking a base plan, Lyro AI and Flows as separate meters.
Why AssistLoop over Tidio
AI is the plan, not an add-on
On AssistLoop the AI agent is the product: 3,000 message credits are included for $29/mo. On Tidio, Lyro AI is a separate meter starting at $39/mo for just 50 conversations, stacked on top of your base plan.
One predictable bill
Tidio stacks a base plan, Lyro AI and Flows as separate line items that each grow on their own. AssistLoop is one flat plan with the AI, widget, agent actions and branding removal all included, so the price you see is the price you pay.
No paid branding removal
Removing the widget badge is free on every AssistLoop paid plan. Tidio charges $20/mo to hide 'Powered by Tidio' unless you are on its $749/mo Plus tier, so a clean widget costs extra.
What you’ll save
On Tidio, essentials like extra agents, removing the “Powered by” badge, deeper integrations, larger training data and top-tier models are billed as paid add-ons or capped behind higher plans.
AssistLoop bundles them into every plan, so your price stays predictable and there’s nothing to unlock as you grow:
- 3,000 message credits included from $29/mo
- One flat plan, everything included
- Agent actions included
- Branding removal in every paid plan
- Up to 50,000 credits on one predictable plan
Unique features on AssistLoop
Built for AI-first support
AssistLoop is designed around the AI agent from the start. It trains on your own website, files, text and Q&A, answers autonomously, and hands off to a human when needed, with the AI usage baked into your plan rather than sold as a separate Lyro conversation bundle. Tidio is a live-chat platform first, with Lyro AI layered on as a paid add-on.
Room to scale on a flat bill
AssistLoop's Pro plan includes 15,000 message credits for $130 and Business reaches 50,000, all on one predictable plan. On Tidio, growing means your billable conversations, your Lyro AI bundle and your Flows usage each climb as independent meters, so the real monthly cost is harder to predict.
| Feature |  Basic |  Starter + Lyro |
|---|---|---|
| Base priceFlat monthly subscription price | $29/mo | $29/mo (Starter) |
| AI usageHow AI answering is included and priced | 3,000 message credits included | Lyro add-on, +$39/mo for 50 conversations |
| Real starting costBase plan plus the entry AI add-on | $29/mo | ~$68/mo (Starter + Lyro) |
| Billable conversationsHuman-answered chats included in the base plan | Not metered separately | 100/mo |
| Live chat and handoffManaging and escalating conversations to a human | Built-in inbox, native handoff | Included |
| Mobile appsNative iOS and Android apps | Yes | Yes |
| Remove brandingHide the “Powered by” label on the widget | Free | Add-on ($20/mo) |
Frequently asked questions
What makes AssistLoop different from Tidio?
AssistLoop is AI-first: the AI agent is the core of the plan, with 3,000 message credits included from $29/month. Tidio is a live-chat platform where Lyro AI is a separate add-on, starting at $39/month for 50 conversations on top of your base plan, so on AssistLoop the AI you rely on is included rather than metered separately.
Is AI included on AssistLoop or billed separately like Tidio Lyro?
It is included. Every AssistLoop plan comes with a generous pool of message credits for the AI agent, so you are not stacking a separate AI meter on top of a base plan. Tidio bills Lyro AI as its own cost block that grows with your AI volume, in addition to your live-chat plan.
Do I have to pay to remove branding on AssistLoop?
No. Removing the widget badge is included free on every AssistLoop paid plan. Tidio charges $20/month to remove its "Powered by Tidio" branding unless you are on its Plus tier, which starts at $749/month.
Does AssistLoop have live chat and human handoff like Tidio?
Yes. AssistLoop has a built-in inbox with live chat and native human handoff, so your team can step into any conversation with full context. Both AssistLoop and Tidio also offer native iOS and Android apps for managing conversations on the go.
Is AssistLoop cheaper than Tidio?
For AI-first support it is usually more predictable and often cheaper, because AssistLoop includes the AI usage, widget, agent actions and branding removal in one flat plan. On Tidio, an equivalent AI setup means paying for a base plan plus a Lyro AI bundle, often the Flows builder, and a branding add-on, so the real monthly cost stacks up.
How hard is it to switch from Tidio to AssistLoop?
Straightforward: gather your knowledge sources, train them in AssistLoop, embed the widget, and turn on your agent actions and built-in live chat. Most teams are up and running in about 5 minutes.