Best Tidio alternative 2026
Pricing verified July 2026
The Tidio alternative
Looking for a Tidio alternative? AssistLoop is AI-first: the agent trains on your own data and the AI is the core of the plan, not a separate Lyro add-on billed on top. You get generous message credits, the widget, agent actions and branding removal in one flat price, instead of stacking a base plan, Lyro AI and Flows as separate meters.
Why AssistLoop over Tidio
The differences that show up in your bill and your day-to-day.
AI is the plan, not an add-on
On AssistLoop the AI agent is the product: 3,000 message credits are included for $29/mo. On Tidio, Lyro AI is a separate meter starting at $39/mo for just 50 conversations, stacked on top of your base plan.
One predictable bill
Tidio stacks a base plan, Lyro AI and Flows as separate line items that each grow on their own. AssistLoop is one flat plan with the AI, widget, agent actions and branding removal all included, so the price you see is the price you pay.
No paid branding removal
Removing the widget badge is free on every AssistLoop paid plan. Tidio charges $20/mo to hide 'Powered by Tidio' unless you are on its $749/mo Plus tier, so a clean widget costs extra.
What you’ll save
On Tidio, essentials like extra agents, removing the “Powered by” badge, deeper integrations, larger training data and top-tier models are billed as paid add-ons or capped behind higher plans.
AssistLoop bundles them into every plan, so your price stays predictable and there’s nothing to unlock as you grow:
- 3,000 message credits included from $29/mo
- One flat plan, everything included
- Agent actions included
- Branding removal in every paid plan
- Up to 50,000 credits on one predictable plan
- Availability
- 24/7AI answers, always on
- Pricing
- From $29per month, branding included
- Volume
- 50,000message credits on Business
- Mobile
- iOS + Androidnative apps for your team
Unique features on AssistLoop
What sets AssistLoop apart from Tidio.
Built for AI-first support
AssistLoop is designed around the AI agent from the start. It trains on your own website, files, text and Q&A, answers autonomously, and hands off to a human when needed, with the AI usage baked into your plan rather than sold as a separate Lyro conversation bundle. Tidio is a live-chat platform first, with Lyro AI layered on as a paid add-on.
Room to scale on a flat bill
AssistLoop's Pro plan includes 15,000 message credits for $130 and Business reaches 50,000, all on one predictable plan. On Tidio, growing means your billable conversations, your Lyro AI bundle and your Flows usage each climb as independent meters, so the real monthly cost is harder to predict.
Who switches to AssistLoop from Tidio
The teams that get the most from the move.
Support teams
Answer every customer around the clock, and step in the moment a conversation needs a person.
- 24/7 AI answers trained on your own content
- Native human handoff to a live-chat inbox
- iOS and Android apps to reply on the go
Founders and small teams
A predictable monthly bill with nothing important sold as a separate add-on.
- Plans from $29/mo with AI usage included
- Branding removal free on every paid plan
- Train on your site, docs and files in minutes
Growing businesses
Room to scale volume and automation without repricing everything.
- Up to 50,000 message credits on Business
- Uncapped actions across CRM, Calendly and custom API
- Multiple agents under one workspace
Where this comparison comes up
Tidio makes sense for chat-heavy teams staffing an inbox. The switch comes up where the same questions repeat and should be resolved without a human.
E-commerce & Retail
Order status, shipping and returns are repetitive questions an AI agent should absorb, not billable conversations a human answers.
Home & Field Services
Crews cannot staff a live-chat inbox from a job site, so an agent that resolves questions on its own beats one that waits for a human reply.
Restaurants & Food Service
Hours, menu and booking questions repeat daily, and paying a separate Lyro meter to automate them defeats the point.
Live in minutes, not weeks
No flow builder to configure. Three steps from sign-up to a working agent.
Train on your content
Point AssistLoop at your website, docs and files. It builds an AI support agent in minutes.
Embed the widget
Drop one line of script onto any site (WordPress, Webflow, Shopify or custom). No plugin to install.
Go live with handoff
Turn on human handoff, agent actions and your inbox, so your team steps in whenever the AI cannot resolve something.
Everything included, nothing to unlock
One predictable price covers the AI, the humans and the mobile apps.
AI that knows your business
- Trained on your site, docs and files
- 24/7 answers in the customer’s language
- Answers grounded in your own content
Humans and mobile, built in
- Native human handoff to a live-chat inbox
- iOS and Android apps for your team
- Agent actions across CRM, Calendly and custom API
Pricing without surprises
- Plans from $29/mo with AI usage included
- Branding removal free on every plan
- Scales to 50,000 message credits
Compare plans
AssistLoop Basic against Tidio Starter + Lyro, feature by feature.
| Feature |  Basic |  Starter + Lyro |
|---|---|---|
| Base priceFlat monthly subscription price | $29/mo | $29/mo (Starter) |
| AI usageHow AI answering is included and priced | 3,000 message credits included | Lyro add-on, +$39/mo for 50 conversations |
| Real starting costBase plan plus the entry AI add-on | $29/mo | ~$68/mo (Starter + Lyro) |
| Billable conversationsHuman-answered chats included in the base plan | Not metered separately | 100/mo |
| Live chat and handoffManaging and escalating conversations to a human | Built-in inbox, native handoff | Included |
| Mobile appsNative iOS and Android apps | Yes | Yes |
| Remove brandingHide the “Powered by” label on the widget | Free | Add-on ($20/mo) |
Support and human handoff
How each platform helps you help your customers.
- Native human handoff to a built-in live-chat inbox
- iOS and Android apps to reply anywhere
- Live chat with a human on our team
- 24/7 AI answers trained on your content
- Mature live chat and ticketing, with human handoff
- Native iOS and Android apps
- “Powered by” removal is a paid add-on at $20/mo
The difference between Tidio and AssistLoop is structural. Choose AssistLoop if you want an AI-first support agent that trains on your own data with the AI usage, widget, agent actions and branding removal included in one flat plan, instead of stacking a Tidio base plan, a separate Lyro AI bundle, Flows and a branding add-on. Choose Tidio if you want a mature live-chat and ticketing suite with a visual Flows builder and a large multichannel inbox, and you're comfortable treating AI as a supplementary, separately metered feature. AssistLoop is built for teams who want the AI to be the product with a predictable bill.
Why teams look for a Tidio alternative
Tidio is a live-chat platform first, and its AI is sold separately. Lyro AI starts at $39/mo for just 50 conversations and scales as its own meter, so the AI you actually rely on is never truly "included" in the base plan.
Costs stack quickly. A realistic AI-first setup means paying for a base plan, a Lyro AI bundle, and often the Flows builder as a third product, plus $20/mo to remove branding below the Plus tier, which makes the real monthly bill hard to predict.
Base plans meter "billable conversations" that only count when a human replies, which is a live-chat-centric model rather than one built around an AI agent resolving tickets on its own.
AssistLoop vs Tidio: how they compare
AI: AssistLoop makes the AI agent the core of the plan, with 3,000 message credits from $29/mo, while Tidio treats Lyro AI as an add-on from $39/mo for 50 conversations on top of your base plan.
Pricing model: AssistLoop is one flat plan with the AI, widget, actions and branding removal included. Tidio stacks a base plan, Lyro AI, Flows and a branding add-on as separate line items.
Live chat: both include a live-chat inbox with human handoff, and both have native iOS and Android apps, so day-to-day agent workflows are comparable.
Where Tidio leads: it is a mature, established platform with a visual Flows builder, a large multichannel inbox and a deep integrations marketplace.
Where Tidio is the better choice
Tidio is a strong product, and it's the better fit for some teams. Be honest with your requirements:
- You want a mature, live-chat-first help desk and treat AI as a supplement.
- You rely on a visual, non-AI chatbot builder (Flows) for scripted automation.
- You need a large multichannel inbox across many established integrations.
- Your volume is mostly human-answered conversations rather than AI resolutions.
What an AI-first stack costs on each
Price out a team that wants the AI doing the answering. On Tidio that stack is a base plan (Starter at $29 or Growth at $59), plus Lyro AI from $39/mo for 50 conversations, plus the Flows builder from $29/mo if you script automations, plus $20/mo to hide the badge below the Plus tier. That is four line items, three of which grow independently.
On AssistLoop the same job is one line: $29/mo Basic includes 3,000 message credits for the AI agent, the widget, agent actions and branding removal. When volume grows, you move up one plan rather than re-balancing three meters.
Tidio facts and pricing last verified on July 2, 2026.
How to switch from Tidio to AssistLoop
Moving from a live-chat suite to an AI-first agent is mostly about the knowledge, not the chat history.
- Step 01
Collect the content Lyro answered from
Gather the help center articles, docs and FAQs that fed Lyro, plus anything your human agents answer repeatedly from memory. That recurring knowledge is what makes the AI agent useful on day one.
- Step 02
Train AssistLoop and test on the free plan
Add those sources to a free AssistLoop account. The free plan includes 150 monthly credits, enough to check that the agent resolves your most common questions before you change anything on your site.
- Step 03
Swap the widget
Replace the Tidio widget with AssistLoop's one-line script on WordPress, Webflow, Shopify or a custom site. The built-in inbox, live chat and human handoff come with it.
- Step 04
Unwind the line items
After handoff and your agent actions are configured, cancel each Tidio component separately: the base plan, the Lyro AI add-on, Flows if you bought it, and the branding removal add-on. Your team keeps mobile, since AssistLoop has native iOS and Android apps like Tidio does.
Which should you choose?
Both are real products with real strengths. Match the tool to your requirements, not to the marketing.
- You want the AI to be the product, with credits included from $29/mo rather than a separate Lyro meter.
- You want one flat line item instead of a base plan, Lyro and Flows growing independently.
- You want branding removal included instead of $20/mo below the Plus tier.
- Most of your volume should be resolved by the AI, with humans stepping in by exception.
- You want a mature live-chat and ticketing help desk first, with AI as a supplement.
- You rely on scripted, non-AI automation in a visual builder like Flows.
- You need a large multichannel inbox across established integrations.
- Your conversations are mostly human-answered and that suits how you work.
Frequently asked questions
The short answers on switching from Tidio.
What makes AssistLoop different from Tidio?
AssistLoop is AI-first: the AI agent is the core of the plan, with 3,000 message credits included from $29/month. Tidio is a live-chat platform where Lyro AI is a separate add-on, starting at $39/month for 50 conversations on top of your base plan, so on AssistLoop the AI you rely on is included rather than metered separately.
Is AI included on AssistLoop or billed separately like Tidio Lyro?
It is included. Every AssistLoop plan comes with a generous pool of message credits for the AI agent, so you are not stacking a separate AI meter on top of a base plan. Tidio bills Lyro AI as its own cost block that grows with your AI volume, in addition to your live-chat plan.
Do I have to pay to remove branding on AssistLoop?
No. Removing the widget badge is included free on every AssistLoop paid plan. Tidio charges $20/month to remove its "Powered by Tidio" branding unless you are on its Plus tier, which starts at $749/month.
Does AssistLoop have live chat and human handoff like Tidio?
Yes. AssistLoop has a built-in inbox with live chat and native human handoff, so your team can step into any conversation with full context. Both AssistLoop and Tidio also offer native iOS and Android apps for managing conversations on the go.
Is AssistLoop cheaper than Tidio?
For AI-first support it is usually more predictable and often cheaper, because AssistLoop includes the AI usage, widget, agent actions and branding removal in one flat plan. On Tidio, an equivalent AI setup means paying for a base plan plus a Lyro AI bundle, often the Flows builder, and a branding add-on, so the real monthly cost stacks up.
How hard is it to switch from Tidio to AssistLoop?
Straightforward: gather your knowledge sources, train them in AssistLoop, embed the widget, and turn on your agent actions and built-in live chat. Most teams are up and running in about 5 minutes.
Can AssistLoop replace both Tidio and Lyro?
Yes, that is the typical switch. AssistLoop covers the AI answering (the Lyro side) with credits included in the plan, and the live-chat inbox with human handoff (the Tidio side) is built in. Flows-style automation maps to AssistLoop agent actions, which handle CRM sync, Calendly booking and custom API calls.
Will my support team lose the mobile apps they use with Tidio?
No. AssistLoop has native iOS and Android apps too, so replying on the go carries over. Mobile is one area where the two platforms are at parity.
Do I keep my Tidio chat history when I switch?
Chat transcripts stay in Tidio, and the AI agent does not need them: it answers from your knowledge content, not from past conversations. Save any transcripts you want for your records before closing the account.