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Human Handoff
Your AI agent can now hand a conversation to your team when a visitor asks to talk to a person.
When a visitor asks to talk to a person, the AI now passes the conversation to your team instead of trying to answer everything itself.
- The AI detects when a visitor asks for a person.
- It hands the conversation to your team, with the chat so far.
- Your team replies from the inbox, and the visitor sees the reply in the same chat.
Human handoff is included from the Starter plan. Read the handoff guide →