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Pre-Chat Form: Custom Questions
Write your own pre-chat questions instead of the fixed name and email fields, and the widget asks them one at a time.
The pre-chat form now takes your own questions, so you can ask what your team needs to know before the chat starts, not only a name and email.
- Add 1 to 10 questions, asked one at a time.
- Give each one a type (text, email, phone or number), make it required or optional, and reorder them.
- Save an answer to the visitor's profile as their name, email or phone.
- Removing a question also deletes the answers it collected.