Subprocessors

1.Service providers

These providers support our infrastructure, communications, and AI features. Google’s notification and AI services are shown separately so you can see what each one does.

• Hetzner

  Cloud hosting

  Provides infrastructure for hosting the AssistLoop platform and storing service data.

  Data involved: Customer data stored or processed by the hosted services, including conversations, knowledge sources, and associated records.

• Cloudflare

  Content delivery & security

  Delivers platform traffic and helps protect the service from malicious requests.

  Data involved: IP addresses, request metadata, and traffic handled by the enabled Cloudflare services.

• Zoho

  Email communication

  Supports email communication, including service messages and support correspondence.

  Data involved: Email addresses, message content, and related delivery information.

• Google

  Firebase notifications

  Delivers push notifications for AssistLoop.

  Data involved: Device registration tokens and the notification content sent through the service.

• Google

  AI API

  Processes AI requests when a Google-powered model is used.

  Data involved: Prompts, relevant conversation or knowledge-source content, and generated responses for those requests.

• OpenAI

  AI API

  Processes AI requests when an OpenAI-powered model is used.

  Data involved: Prompts, relevant conversation or knowledge-source content, and generated responses for those requests.

2.Website analytics

We also use Google Analytics to understand how our website is used. Depending on the configuration and consent choices, this can involve usage events, online identifiers, and browser or device information.

Website analytics is described separately from processing customer support data on your behalf. Our Privacy Policy and Cookie Policy explain our website information practices and cookie controls.

3.AI models and optional features

Using an AI feature does not mean every AI provider receives your data. The provider involved depends on the model and feature being used. Notifications similarly depend on the notification features enabled for your account or device.

If you connect your own provider API key or a third-party integration, your configuration and direct agreement with that provider may also apply. Contact us if you need help identifying the providers relevant to your workspace.

4.Processing locations and safeguards

For information about processing countries and transfer safeguards relevant to your workspace, email hello@assistloop.ai. Include the features and AI providers you use so we can address your configuration.

Our Data Processing Addendum describes the data protection obligations that apply to subprocessors, including confidentiality, security, and international transfers.

5.Changes and questions

We will maintain this list as our providers change. Notice of proposed new or replacement subprocessors and the opportunity to raise a data protection objection are governed by section 6 of our Data Processing Addendum.

For questions about a provider or a subprocessor change, contact hello@assistloop.ai.