How-to guides, playbooks and product updates for AI customer support.
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Free plan, no credit card. Train it on your files, website, text and Q&A, then see how it answers.
4 articles in Knowledge Management
Knowledge Management
A tested guide to training an AI support agent on a PDF in AssistLoop: Upload a File in Data Sources, what to do when it says Not trained, how to check a PDF has selectable text, and the answer it gave from a spec sheet.
Knowledge Management
If your AI support agent keeps giving wrong answers, the replies themselves usually point to the cause. This guide's table matches each kind of bad reply to its cause and its fix. Then we film the fix for the first row: a missing fact, added as a Q&A pair in AssistLoop. It takes about five minutes, and we check it in the same chat that went wrong.
Knowledge Management
A practical framework for deciding which chatbot knowledge source should control an answer when documents overlap or conflict. The post covers source scoring, collision testing, exact Q&A pairs, and human handoff with AssistLoop.
Knowledge Management
A diagnosis-first playbook for finding chatbot knowledge gaps in real conversations, separating missing content from retrieval failures, prioritizing risk, and retesting fixes before they reach more customers.
