The AssistLoop Blog.

How-to guides, playbooks and product updates for AI customer support.

Use CasesOct 19, 2026
How to Collect Leads From Your Website Chat
Someone asks your chat about booking a group, a wholesale order or a custom piece, gets a helpful answer and closes the tab. Plenty of those visitors never leave an email, so the sale stalls before anyone can follow up. This guide sets up lead capture in AssistLoop two ways: your AI support agent asks for contact details inside the chat when it spots buying intent, or a short pre-chat form asks every visitor before the agent answers. Each takes one settings screen to set up, and a switch in the agent's Settings emails your team about every new lead.
Use CasesOct 18, 2026
How to Let Your AI Support Agent Check Order Status
A customer who types "where is my order?" wants a status, a carrier and a day, and your website has none of them. These WISMO ("where is my order") questions need order tracking data from your order system. This guide gives your AssistLoop agent one Custom API action that looks up an order by its number. It takes about ten minutes if your store can already return one order from a web address; Shopify and WooCommerce stores get notes below.
Use CasesSep 8, 2026
Ecommerce Chatbot Returns Workflow: A Practical Guide
A practical guide for ecommerce support and CX teams building a returns chatbot workflow. It covers policy-grounded answers, order lookups, exception handling, human handoff, testing, and post-launch review.
Use CasesSep 1, 2026
Chatbot Containment Rate: Meaning and Measurement
Chatbot containment rate measures the share of conversations that stay automated without human transfer. This guide shows how to calculate it, document reporting rules, and pair it with handoff, repeat-contact, CSAT, and resolution-quality checks.
Use CasesAug 12, 2026
AI Support Agent Use Cases: A Practical Guide for Support Teams
A practical guide for support teams choosing and measuring AI agent workflows. It covers recurring questions, lead capture, meeting booking, verified lookups, human handoff, and the production failures that need attention before expansion.

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How to Collect Leads From Your Website Chat

Someone asks your chat about booking a group, a wholesale order or a custom piece, gets a helpful answer and closes the tab. Plenty of those visitors never leave an email, so the sale stalls before anyone can follow up. This guide sets up lead capture in AssistLoop two ways: your AI support agent asks for contact details inside the chat when it spots buying intent, or a short pre-chat form asks every visitor before the agent answers. Each takes one settings screen to set up, and a switch in the agent's Settings emails your team about every new lead.

How to Let Your AI Support Agent Check Order Status

A customer who types "where is my order?" wants a status, a carrier and a day, and your website has none of them. These WISMO ("where is my order") questions need order tracking data from your order system. This guide gives your AssistLoop agent one Custom API action that looks up an order by its number. It takes about ten minutes if your store can already return one order from a web address; Shopify and WooCommerce stores get notes below.

The AssistLoop Blog.

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support agent.